Campaign FAQs

Most commonly asked questions about creating, sharing and customizing campaigns.

Megan Carlson Kladakis avatar
Written by Megan Carlson Kladakis
Updated over a week ago
  1. How do I share my campaign with donors?
    From your Campaigns tab in your Admin Dashboard, choose "Options" under your campaign & "Campaign Page" which will open a browser tab featuring your main campaign page. Simply copy & paste this URL into the location where you're promoting this giving opportunity (ex: Facebook, email, etc.).

  2. How can I add offline gifts (ex: cash & checks) to the campaign thermometer total?
    With our Add a Donation tool, you can now enter donations received outside of Harness (cash, checks, etc.) and apply them toward a campaign you’ve created within Harness allowing you to more accurately show campaign goal progress.

  3. Can I have multiple campaigns active at the same time?
    Yes, depending on your Harness subscription plan. Check out our plan breakdown to see how many campaigns are available with your plan. If you have any questions about which plan you're currently subscribed to, contact our support team.

  4. Can I hide campaigns from public view? What does that mean?
    You can hide campaigns from donors completely by choosing to "archive" those campaigns - this prevents NEW donations from being given. If you'd like the campaigns to be "live"/able to receive donations but "hidden" from your main website's floating donate button/other fundraising pages, simply toggle OFF that campaign from your default giving form here and create a new custom giving form for your campaign that connects to only that campaign.

  5. What happens to monthly donations given to a campaign after its archived?
    Donor's monthly donations given to an archived campaign will continue to contribute to that campaign until the donor proactively designates their gift to an alternate campaign through their personal Donor Dashboard.

  6. Can I set up campaign-specific automatic text messages?
    Not at this time. In the meantime, here are two easy alternatives:

    1 - Edit Auto-Messages
    Add temporary specific campaign text underneath "general" donation language in your auto-texts with something like "A special thank you to everyone for supporting our [campaign name]!"

    2 - Campaign Manual Message
    Quickly & easily create your campaign thank you message as a template and manually send this message to campaign supporters at your preferred time (ex: best practice is usually mid-way through a campaign as a "progress to goal" update & "keep giving" prompt or after a campaign has ended as a "thank you for helping us reach our goal").

  7. Can I schedule campaign text messages to be sent at specific times?
    Not at this time. We recommend you create a template of the message you'd like to send and set a calendar reminder for yourself to manually send this message at the time you prefer.

  8. How do I edit my campaign page (ex: donation amounts, options, etc)?
    Click here to learn more about customizations options and here to learn more about creating private campaigns.

  9. How do I change which campaigns appear in the drop-down menu?
    By default, all active campaigns appear in the drop-down menu on your fundraising pages. You can change this by going to Fundraising > Giving Forms > Actions > Edit > Campaigns - turn OFF "all campaigns" & turn ON each campaign you want to appear > Save.

  10. How do I make Harness's default "Area of Greatest Need" campaign disappear?
    Harness's "Area of Greatest Need" automatically appears as a donation option for your donors to give unrestricted gifts instead of just campaign-specific gifts. To turn this "off"/remove this from your main donation pages, create a custom giving form here. Under Donation > Campaign, toggle ON "Require Campaign" > Save. If you do this, you must have other campaigns for a donor to select, otherwise they will be unable to make donations.

  11. Can I archive/unarchive my campaigns?
    Yep! From the blue "Options" button under your campaign found here, choose "Archive." To "unarchive" a campaign, choose the "Archived" button in the upper right/middle here, choose "Unarchive".

  12. What is a category & where does it appear?
    A category is an internal (within Harness Admin Dashboard only) tool to help you organize your campaigns (most often into designations vs time-sensitive/specific fundraising events like GivingTuesday). Categories appear on your Organization page (Fundraising > Organization).

  13. A donor accidentally gave to no campaign and/or the wrong campaign? How do I transfer them to the correct campaign designation?
    From your Reports > Donation, search for the donor's name, select the 3 stacked dots to the right of the donation amount & choose "Edit Donation". Under "Campaign" select the correct campaign & "Save Changes".

  14. I'm trying to create a campaign but it won't save. Help?
    Let's first check these things:
    - Do you have another campaign with the same title (ex: archived)?
    - Is your campaign photo/GIF larger than the recommended size (here)?
    - Have you copied & pasted your campaign description with text formatting from the source? (if so, choose the text unformat tool)
    Still need help? Chat us via the bubble in the bottom left corner of your screen.

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