Click here to learn more about the information you can collect from your donors via Harness's fundraising pages.
FAQs
I've ensured my fundraising pages have specific fields required (ex: address, phone number, etc.) - why are my donors signing up without providing this information?
The only reason your donors should NOT be required to provide required fields of info is:
If these donors happened to access an old donation link - meaning a cached version of one of your donation pages (prior to fields being required) they might have saved on their computer (most common)
If you are directing them to any of your "general"/default fundraising pages or campaign-specific pages found in the "FUNDRAISE" tab in your Admin Dashboard
If the donor provided the required info during registration but then proactively, intentionally deleted this info from their personal Donor Dashboard after they made their gift
If the donor already created an account with you on one of your old donation links (prior to fields being required) where they weren't prompted to give the required info
If the donor made a one-time gift and checking out as a "guest" for expedited check out (learn more about "guest checkout" here)
*Note: Harness is not able to identify what particular situation your donor would be experiencing.